Credit Notes
Credit Notes
Overview
The Credit Notes page allows you to create and manage credit notes for returned goods or services. This feature is used to process returns, issue refunds, and update customer accounts. Accountants, bookkeepers, and finance staff use this page to manage credit notes.
A credit note serves as a document sent by a seller to a customer, notifying them that a credit has been made to their account against returned goods or services. This document can be used to offset against future purchases.
Navigation Path
To access the Credit Notes page, navigate to the sales dashboard and click on the Credit Notes section. From there, you can create a new credit note by clicking the Create Credit Note button.
Field Descriptions
The following fields are available on the Credit Notes page:
| Field Name | Purpose | Expected Values | Defaults |
|---|---|---|---|
| Date | Date of the credit note | Date (YYYY-MM-DD) | Required |
| Invoice Returned Against | Original invoice being returned | Invoice number | Optional |
| Customer | Customer associated with the credit note | Customer name | Auto-populated if invoice is selected |
| Currency | Currency of the credit note | Currency code | Auto-populated if invoice is selected |
| Exchange Rate | Exchange rate for currency conversion | Numeric value (e.g., 1.25) | Default: 1 |
| Comments | Additional comments or notes | Text string | Optional |
| Update Stock | Flag to update stock levels | Yes/No | Default: No |
| Warehouse | Warehouse for stock updates | Warehouse name | Optional |
Line Item Fields
The following fields are available for each line item:
| Field Name | Purpose | Expected Values | Defaults |
|---|---|---|---|
| Product | Product being returned | Product name | Optional |
| Quantity | Quantity of product being returned | Numeric value (e.g., 2) | Required |
| Unit Price | Unit price of product | Numeric value (e.g., 10.99) | Auto-populated if product is selected |
| Discount (%) | Discount percentage | Numeric value (e.g., 5) | Default: 0 |
| Tax Rate (%) | Tax rate for product | Numeric value (e.g., 8.25) | Auto-populated if product is selected |
Actions & Buttons
- Create Credit Note: Click this button to create a new credit note.
- Save: Saves the credit note details.
- Cancel: Discards changes and returns to the Credit Notes list.
- Void: Voids the credit note and reverses any associated transactions.
Examples / Usage Notes
For example, you might create a credit note for a customer who returns 2 units of a product with a unit price of $10.99. The credit note would be linked to the original invoice and would update the customer's account with a credit.
When creating a credit note, you can choose to update stock levels by selecting the Update Stock checkbox. This will update the stock levels for the returned products.
Related Pages or Links
For more information on managing invoices, refer to the Invoices article. For details on managing customer accounts, see the Customer Accounts article.